Tony M.
Production Manager
Business Function Auto Services
Location Crawley

About Tony

Key Experiences

I started as a VDA and am now a Production Manager
I started in the motor trade as a trainee VDA back in 2003, I worked for 2 main dealer body shops before moving to Direct Line Group in 2013. Since joining Direct Line Group I have received training and coaching in numerous areas of the business which has helped me progress from a VDA to Repair Controller and subsequently on to be coming the Production Manager at our Crawley branch of DLG Auto Services

Current Position

I manage the workshop in our accident repair centre
I am responsible for the day to day running of the workshop within our Crawley branch of DLG Auto Services. This involves working closely with the Site Manager, my 2 workshop team leaders, the customer service team leader and the Parts team leader.
Alongside this I deal with Health and Safety conformity, BSi auditing in conjunction with the site Manager, Staff holidays, as well as deputising for the site manager when he's not on site. The role is fast paced, challenging and rewarding.

Main Motivations

Reaching targets and achieving goals
The role is extremely challenging and we are monitored on our performance as a site. There are lots of tasks to be done on a day to day basis and this can be hard sometimes, but there is nothing better than getting to the end of a day/week/month having reached targets.
We are rewarded well for reaching out targets and Direct Line Group do look after their employees very well.

Top Advice

Work hard, do extra when needed and bring all of yourself to work.
Working for Direct Line Group is challenging but rewarding. There is plenty of scope to progress within the company and if you want to progress then it will be encouraged and training is provided as well as day to coaching from those above you.

Greatest Achievement

Winning VDA of the year.
I managed to win a National Award for VDA of the year, this involved written tests and a practical day at Thatcham Research centre. The award finished with a presentation at the National Body Shop awards.
The whole process was encouraged by all managers at DLG who promote such activities

Direct Line Group

Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We're one of the leading motor, home and small business insurers in the UK. We’re home to some of the nation’s best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

If you share our vision and are ready to take the lead with us, apply now or visit  for more information.

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