Rebecca O.
Contact Centre Team Leader
Business Function Contact CentreClaims
Location Leeds

About Rebecca

Key Experiences

From Sports, Health, Leisure and Media to Motor Insurance
Not knowing what path to take after I graduated from university in 2009 I took up what I thought would be a temporary job in Retail. After having worked my way up over 6 years the store was due to close down. At first I started applying for other jobs in retail but quickly realised I wanted an exciting new change. After having a look into Direct Line it seemed like a great company to work for and started my career here in 2016. Not knowing much about Motor Insurance it was a bit daunting at first. With all the training and support we received I quickly realised I had made the right decision. I started working my way up from a Claims Handler position, helping deliver training and coaching within the Third Party Customer Care department to providing long term cover for Team Leaders.

Current Position

Lead, support and coach a team to achieve their best.
My job each day is different, one day I could be creating and delivering exciting and engaging coaching sessions to my team. The next day I could be visiting other departments within the company.

Main Motivations

Seeing people progress and aim towards delivering the best results.
I am a very positive person and I believe that being positive reflects the work and attitude of my team. I have a great relationship with everyone in my team and am there to support them and motivate them with their own personal growth.

Top Advice

Take every opportunity you can
Every experience is relevant, get involved with anything you can.

Direct Line Group

Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We're one of the leading motor, home and small business insurers in the UK. We’re home to some of the nation’s best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

If you share our vision and are ready to take the lead with us, apply now or visit  for more information.

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