Carol L.
Volume Recruitment Consultant
Business Function HR
Location Leeds

About Carol

Key Experiences

I joined DLG in 2014 as one of the first HR Apprentices.
I joined DLG on the apprenticeship programme and within my first year I successfully completed the Level 3 CIPD qualification. Since then I have joined the higher apprenticeship programme and am currently studying towards the Level 5 CIPD qualification.

Current Position

I currently manage and own recruitment for the contact centre roles.
My day to day duties include screening applications, reviewing video interviews, scheduling face to face interviews and managing various stakeholder relationships within each business area.

Top Advice

Just be yourself and give 100% every single day.
Even if some days you feel like you can’t do it the support is always there, you are valued and your role is just as important as anybody else’s in the business.

Greatest Achievement

Successfully completing my recognised qualifications in HR.
I successfully completed the Level 3 CIPD, and I am now studying towards the Level 5 qualification.

Direct Line Group

Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We're one of the leading motor, home and small business insurers in the UK. We’re home to some of the nation’s best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

If you share our vision and are ready to take the lead with us, apply now or visit  for more information.

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