Direct Line Group
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We're one of the leading motor, home and small business insurers in the UK. We’re home to some of the nation’s best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.
If you share our vision and are ready to take the lead with us, apply now or visit directlinegroupcareers.com for more information.
Gareth E. posted a new comment
How would you describe your relationship with your colleagues? Is there a camaraderie between you?
Thank you Tony! Sounds like you're working in a great place
Tony M. posted a new comment
How does your role fit into the wider structure of the department?
With regards to fitting into the wider the structure of the department, our department is the Accident Repair Centre. My role fits in as a deputy to the Site Manager, I also back fill into the Workshop Team Leader Role when required. My role itself is to produce Unit performance whilst hitting th…
Anouski R. posted a new comment
What makes DLG’s culture unique compared to other insurers?
We have incredibly distinctive and valuable brands, which everyone here is proud to work on!
Raluca S. posted a new comment
What made you choose to work for Direct Line Group?
After working for 7 years at my previous employer I knew that it was time for a new challenge if I wanted to further my career. There were three attributes that I was looking for when applying for jobs: - I wanted to work for a reputable insurance company that can make a real difference t…
Badiha K. posted a new comment
What is the most rewarding part of your job?
Knowing that myself and my team have made a key contribution towards achieving the site goals and targets. Also making a stressful situation easier for a customer and receiving the feedback to support this.
Recruitment Team DLG posted a new comment
Can I work Monday to Friday?
It will depend on the job you are interested in. Some of our roles have a Monday to Friday work pattern, others may include weekend shifts to serve our customers. Our job adverts may include working hours but if not you can always ask the recruiter for more information about the particular role yo…
Anthony W. posted a new comment
What are the main challenges in recruiting graduates and apprentices for DLG?
We really believe hiring Graduates and Apprentices add real value to our organisation and because of this we roughly recruit around 140 Graduates and Apprentices in total, on a yearly basis. With the numbers being high one of our challenges is making sure we attract enough candidates with the pref…
Fraaz A. posted a new comment
Hi, I would like to join your talent pool. Can you advise how I go about registering my interest please?
Hi Anthony. It will be other opportunities I’d be interested in as and when they become available. I currently work in financial crime within the banking sector but, I am keen to step into the world of insurance fraud. I am aware, it is a difficult industry to join without the relevant ex…
Stephen B. posted a new comment
What's the biggest challenge when dealing with claims?
When it comes to handling and dealing with claims each one is different. There are claims which are identical in terms of what is being claimed for however the way we respond and interact with the policyholder can be very different. For this reason I believe the biggest challenge would be how we…
Richard R. posted a new comment
What sets Direct Line Group apart from its competitors?
At Direct Line we recognise that we have to move with the times. Doing the same thing the same way will simply not deliver what our customers want and need from 21st century insurance provider. I have been in the insurance business now for over 30 years and the companies that are around n…
Jade B. posted a new comment
What does your typical day look like?
Hi Jacob. A typical day can vary quite a lot daily and weekly. Mondays typically tend to be reporting days, where the mornings are spent looking back on the previous weeks stats and creating MI, while the afternoons are spent putting in place actions to improve or adapt performance. T…
Steffano D. posted a new comment
As a recent applicant, what advice would you give to someone going through the application process?
Hi Joanna, thank you so much! Really handy to get your thoughts on this. If I make it through the early stages there is an assessment centre, so would love to hear your thoughts on that too!