Hi there, thank you for your question! You should have received an email from us with all of the information that you will need to help you prepare for your interview however, a good tip would be to look at the careers website, review our values and learn a bit more about our culture.
We will also ask you a few competency based questions where we ask you to draw on your own experiences and talk us through what happened in a situation (it is a bit like telling us a brief story, to demonstrate that you have the right values and skills for the role). You can prepare for these types of questions again by looking at our values and thinking of some examples that you can relate back to that value. Also if you Google the 'STAR' technique, this will help you structure your answers.
There will then be a role play exercise. Here you will take a call from the interviewer who will be pretending to be a customer, you’ll be given everything you need on the day.
I hope this helps, please let us know if there is anything else we can help you with and good luck!
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