4
“ What is the selection process? ”

Andy W. asked a question
during the live chat Learn about careers at Direct Line Group and our application process
to Direct Line Group Recruitment Team

20/02/2019
95
14 Live chat
20/02/2019
Specialist Recruitment Consultant, Direct Line Group

Hi Andy, is there a role that your interested in? The selection process really varies depending on the role, so it's always changing

20/02/2019
Andy W.

I have just applied for B2B CSA role

20/02/2019
Specialist Recruitment Consultant, Direct Line Group

Thanks Andy, which office is the role based?

20/02/2019
Andy W.

It's based in Leeds, not sure which office.

20/02/2019
Specialist Recruitment Consultant, Direct Line Group

Ah ok, in this case the process would be a Video interview in the first instance, if this went well you would then be invited into face to face interview which would be a mix of competency questions and a role play exercise

20/02/2019
HR Services Adviser, Direct Line Group

Hi Andy, I help with the Leeds recruitment and the position is based at the Wharf near the train station

20/02/2019
Andy W.

Thanks Scarlett!
Simon, what if I don't have Skype ?

20/02/2019
HR Services Adviser, Direct Line Group

Its not a live video chat so you wouldn't need to Skype. Its an opportunity to record your responses for the recruitment consultant to review. You would just need a smart phone or webcam to record your responses.
It's an opportunity for you to see more of what we do as you will be welcomed by our staff who have pre-recorded a welcome message so you can learn more about what we do and then your opportunity to record some responses when we ask some questions to get to know you more.

20/02/2019
Andy W.

OK thanks, much appreciated , what is the general response time for applications ?

20/02/2019
HR Services Adviser, Direct Line Group

When you apply you would usually be invited to a video interview within a few working days however the B2B role starts around April time so we are in the process of collecting applications.
When added to the video recording, you have 5 days to complete and then if successful you would be invited to meet the team.

20/02/2019
Andy W.

I have a bit of a situation with regards to that start date as i will be away on holiday flying on the 29th April for 7 days would this be an issue ?

20/02/2019
HR Services Adviser, Direct Line Group

Let me just double check the dates for you.
We have one starting on the 29th of April and then the 8th of July in Leeds. This is the current recruitment plan specifically for B2B however we have other customer service positions available monthly.
You would have up to 8 weeks of training to attend from the start date so we can be sure you are fully supported in helping our customers.

20/02/2019
Andy W.

Thanks Simon, much appreciated, I haven't give my notice yet anyway. Just really seeing what's available in the market at the moment.

20/02/2019
HR Services Adviser, Direct Line Group

Yeah I fully understand, from the sounds of it you've applied for B2B, if you want to also apply for customer service the code is R-1192 when on our careers website. If you want to broaden your search within the group?
If you search this it will provide more information on our other positions too.

Direct Line Group

Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We're one of the leading motor, home and small business insurers in the UK. We’re home to some of the nation’s best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

If you share our vision and are ready to take the lead with us, apply now or visit directlinegroupcareers.com  for more information.

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