“ Are there opportunities to do overtime? ”

Sam P. asked a question in topic General
to Any Contact Centre Insiders

As a Customer Service Advisor, are there many opportunities to work overtime? If so, is this paid at normal rate or at a higher rate?
Recruitment And Development, DLG

Hi Sam,
Thanks for your question. Where there is a business need, overtime will be available - although it's not compulsory. Overtime is paid at time and a half.

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