“ What are the opportunities for promotion like in a contact centre? ”

Lorna W. asked a question in topic Life at the Company
to Rebecca O. Contact Centre Team Leader, Direct Line Group

Contact Centre Team Leader, Direct Line Group

I have worked for Direct Line Group just under 3 years, in that time I have developed from a Claims Handler to a Team Leader. As a new Team Leader there has been plenty of support for me to feel confident in my own role but I know there are lots of other learning opportunities and different routes for development even at this level. There are many opportunities for promotion whether that is within the department or branching out to other areas of the business.

Direct Line Group

Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We're one of the leading motor, home and small business insurers in the UK. We’re home to some of the nation’s best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

If you share our vision and are ready to take the lead with us, apply now or visit directlinegroupcareers.com  for more information.

Visit website