Hi Serena, thanks for your question. This is an easy one for me; it's my team. I lead a team of Digital Product Owners that are responsible for maintaining, optimising and creating our websites, across all our brands and products. As you can imagine we are a team very much in demand. It's a tough role, we can only do so much with the resource available, so my team have become experts in prioritising and this will mean pushing back on work to senior stakeholders. However at the same time, they deliver so much and much of the work they deliver on is visible on our sites. It gives us a great sense of accomplishment to point to something on the site and being able to put your name to it.
Thank you for your feedback!