“ I imagine some people have some preconceived ideas about working in a contact centre. How is the reality different? ”

Charlie W. asked a question in topic Life at the Company
to Rebecca O. Contact Centre Team Leader, Direct Line Group

Contact Centre Team Leader, Direct Line Group

It is interesting when speaking to employees across the company, more often than not they were new to working in a contact centre and have gone on to be long standing employees. It is not what you may expect, there is a great sense of community. Our handlers are able to be themselves on calls and achieve great results and receive positive feedback from customers. We have high levels of engagement as a result of great teamwork, a good work life balance and staff who feel driven and motivated to achieve results.

Direct Line Group

Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We're one of the leading motor, home and small business insurers in the UK. We’re home to some of the nation’s best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

If you share our vision and are ready to take the lead with us, apply now or visit directlinegroupcareers.com  for more information.

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