“ What's the biggest challenge when dealing with claims? ”

Jonathan W. asked a question in topic General
to Stephen B. Apprentice Home Claims Adviser, Direct Line Group

Apprentice Home Claims Adviser, Direct Line Group

When it comes to handling and dealing with claims each one is different. There are claims which are identical in terms of what is being claimed for however the way we respond and interact with the policyholder can be very different. For this reason I believe the biggest challenge would be how we respond to each policyholder individually to ensure that we are specific to them and their needs.

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