Hi Katarina, apologies on the delayed response.
The most enjoyable aspect of working at Direct Line Group is the culture of the people around me. Everyone is super friendly and easy to get along with. You will eventually have your own work family, who will encourage and support you to succeed within your role.
As a department, we all work together to achieve targets by sending out reminders and tips on how to get it right first time for the customer. It is overall a very enjoyable environment to be working in :)
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