“ What does your typical day look like? ”

Lisa T. asked a question in topic Life at the Company
to Rebecca O. Contact Centre Team Leader, Direct Line Group

Contact Centre Team Leader, Direct Line Group

My typical day is very different at the start of the week to the end of the week. Each day is different, that is one of the reasons I really enjoy my role. For example on a Monday I like to pull stats together and review team performance. I spend time with my team in 1-2-1 meetings, finding out what they have been up to, having a look at their performance from the week before and what their plan is for the week ahead. I also catch up with other team leaders to discuss performance, priorities and what we are up to.

Direct Line Group

Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We're one of the leading motor, home and small business insurers in the UK. We’re home to some of the nation’s best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

If you share our vision and are ready to take the lead with us, apply now or visit directlinegroupcareers.com  for more information.

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