“ How does your role fit into the wider structure of the department? ”

Howard W. asked a question in topic Life at the Company
to Mark N. Head Of U K Insurance Business Solutions, DLG

Head Of U K Insurance Business Solutions, DLG

Hi Howard,

Great question, thank you for asking.

I guess in simple my role is run, lead, head up, manage the department.....and in the context of my role "the department" is actually a self contained business within DLG.

Therefore its a pretty broad, diverse, interesting, challenging and exiting remit. From setting strategy to leading people to delivering for our customers and everything in-between.

Within our structure I have a leadership team containing key disciplines of marketing, customer operations (onshore and offshore), business change, relationship management, new business acquisition and business admin. This leadership team helps me lead performance across a business team of around 55 FTE.

Within the broader DLG Commercial Division structure I sit as one of the P&L Heads of Business reporting into the Commercial Exec team and am a member of the Commercial Extended Leadership Team that together lead most functions and teams across the Commercial Division. So, in may ways I lead a structure (in my "department") whilst also being part of a broader structure of leaders that together lead the Commercial Division.

Hope this helps!

Howard W.

Thanks Mark, this was really helpful

Head Of U K Insurance Business Solutions, DLG

No probs, thanks Howard. Anything else just shout. M

Direct Line Group

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